Privacy Policy
CITC is committed to protecting your privacy. That's because we base our business on the trust you place in us. The information we collect is gathered to ensure secure registration and to provide a more personalized learning experience. You can help us ensure your privacy by not sharing your E-Account user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.
How much information must you share?
The amount of information we collect depends on you. We collect information needed for secure registration and certificate issuance.
Browse online
- IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
- Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
- Browser type - This information is captured to help us optimize our site to match the latest technology used by our students.
- Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.
E-Account creation
User name, password, and e-mail address.
Class registration from CITC.
Name, address and payment information, although credit card and PO numbers may be phoned in as an alternative.
Subscribe to e-mail newsletter
You must create an E-Account in order to subscribe to our e-mail newsletter, CITC News.
Receive a catalog
Name, address and phone number.
Is your information used for any other purpose?
We require only the personal information that is needed for safely processing your online registration and for contacting you about your transactions. It is used exclusively for that purpose. If you become a CITC student, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. If you would prefer not to receive catalogs, please click here.
Will your information be given to any other party?
Your personal information is not shared with any other party.
What about e-mail?
When you register online from CITC, we will contact you by e-mail to confirm your order and to update you on the status of your registration.
Customer satisfaction:
CITC is committed to providing all students with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.
NOTE: Your account manager may occasionally send you promotional or product information. In addition, CITC may, on occasion, send you updates on important information about our school and services. If you do not wish to receive such e-mails, simply let your account manager know.
How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, CITC is certified by Paymentech. This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view the SSL certificate, click on the image of the closed lock or the solid key at the bottom of your browser. Our site security information will appear. For more information, contact your browser's publisher. Your account information and order history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you always have the option to choose unencrypted processing. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security.
Who can see your account information?
Only authorized programming personnel at CITC are permitted to see your password. Your account manager is not permitted to see your password. Nor are any other personnel. If you forget your password, you can receive a reminder via e-mail or you can create a new one. Employees who violate our privacy pledge will be subject to our normal disciplinary process.
What if you change how you use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.
How do you create a user profile?
If you've already conducted business with CITC in the past and would like to begin registering online, you'll need to create an E-Account. Creating an E-Account requires you to designate a user name and password.
How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback given in this manner becomes property of CITC and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply use your own e-mail to send a message to Iwantinfo@citcwa.org. Or you can indicate your preference at the top of your message.
How do you correct inaccurate information?
You can update your basic account information at any time. To correct any other account information, please contact your account manager. We will attempt to keep customer information complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors which we will promptly correct.